What is the lead time for a bespoke mirror?

The lead time for a bespoke mirror varies depending on the complexity of the design and current production schedule. Typically, it ranges from 4 to 8 weeks. We will provide an estimated delivery time when you place your order and keep you updated throughout the process.

Can I customize the size and finish of my mirror?

Yes, we offer a bespoke service where you can customize the size, finish, and other details of your mirror. Our maximum convex mirror size is 160 cm. We offer several different color options and can work with you to create a mirror that fits your specific needs and design preferences.

Do you ship internationally?

Yes, we offer worldwide shipping. Shipping costs and delivery times will vary depending on your location. Please refer to our Shipping Policy for more details on international orders, including any customs duties and taxes that may apply.

What is your return policy for standard products?

You may return standard, non-custom products within [number of days] days of receiving your order, provided the item is in its original condition, unused, and in the original packaging. Please note that return shipping costs are the responsibility of the customer. For more details, refer to our Refund Policy.

How do I care for and maintain my mirror?

To maintain the beauty and longevity of your mirror, we recommend cleaning it with a soft, lint-free cloth and a mild glass cleaner. Avoid using harsh chemicals or abrasive materials that could damage the silvering or finish. If your mirror is in a high-humidity area, such as a bathroom, ensure proper ventilation to prevent moisture buildup.

What should I do if my mirror arrives damaged?

If your mirror arrives damaged, please contact us immediately at info@theconvexmirrorcompany.com with photos of the damage and your order details. We will work with you to resolve the issue, whether that means sending a replacement or issuing a refund, depending on the situation.